By Erin Kraal, CEL Faculty Director Our learners are the center of an empathy map. Originally part of “design thinking,” an empathy map is a visualization tool designed to help build understanding about a user’s — or learner’s — experience.  They are widely used by businesses and in human-computer interaction.  In Higher Education, empathy maps help us understand student experiences in specific learning environments. In short, empathy maps are reflective visual depictions of